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Privacy Policy

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Effective Date: 04/09/2025

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The wondering Silversmith (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.thewonderingsilversmith.co.uk (the “Website”).

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1. Information We Collect

We may collect and process the following personal data when you use our Website:

  • Contact Information – such as your name, email address, phone number, or postal address (if you contact us or place an order).

  • Order & Payment Information – details relating to purchases you make through our Website. Payments are processed securely via third-party providers (e.g., PayPal, Stripe) and we do not store your full payment details.

  • Technical Data – including IP address, browser type, operating system, referring site, and usage information collected via cookies or analytics.

  • Marketing Preferences – if you sign up for newsletters or marketing communications.

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2. How We Use Your Information

We use your personal data to:

  • Process and fulfil your orders.

  • Respond to your enquiries or requests.

  • Improve and personalise your experience on our Website.

  • Send you marketing communications (only if you have opted in).

  • Comply with legal and regulatory obligations.

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3. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Contract: to provide goods or services you purchase.

  • Consent: where you have opted in to receive marketing.

  • Legitimate Interests: to improve our Website, services, and customer support.

  • Legal Obligation: to comply with UK law, tax, or accounting requirements.

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4. Sharing Your Information

We will never sell your data. We may share your personal data with:

  • Service Providers – such as payment processors, website hosting, and delivery companies.

  • Analytics Providers – e.g., Google Analytics, to help us understand website performance.

  • Legal Authorities – if required to comply with legal obligations.

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5. Cookies & Tracking

Our Website uses cookies to enhance user experience and analyse site performance. Cookies are small files stored on your device. You can adjust your browser settings to refuse cookies, though some features may not work correctly.

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6. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements.

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7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict how we process your data.

  • Withdraw consent for marketing communications at any time.

  • Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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8. Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction.

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9. Third-Party Links

Our Website may contain links to other websites. We are not responsible for the privacy practices of third-party sites.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

the wandering silversmith
Website: www.thewonderingsilversmith.co.uk
Email: hello@thewonderingsilversmith.co.uk

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